Privacy Policy

PRIVACY POLICY AND PROTECTION OF PERSONAL DATA (LOPD) 1. General Information 1.1. Identification of the owner of the web Ríos León Valencia 2013 SL (hereinafter CLUE HUNTER) CIF: B-98600554 Avenida Blasco Ibáñez 43 bajo 46021 Valencia 1.2. url www.cluehunter.es 1.3. Contact www.cluehunter.es/contact 2. General conditions of access and use of the web 2.1. User status and right of access Access to the contents of this website is public and free. Some services on this website may be reserved for people registered in a private activity and who comply with the general and particular conditions that regulate registration. The person who accesses, browses, uses or participates in the services of this website will have the legal status of USER of the website and implies the express and unreserved acceptance of each and every one of the general conditions that are published in this legal notice and of the particular conditions that are included in the pages of the site or for specific services. The right to access, navigate and use the information and services of this website is conditioned to the proper use of it, the use of truthful data by users and compliance with these general conditions and the particular conditions included in the site pages. CLUE HUNTER will deny, withdraw access to and use of the website and will cancel, where appropriate, user accounts that may exist, at any time and without prior notice, to any person who fails to comply with the general or particular conditions that regulate the use of this website. In particular, access will be denied to anyone who misuses the tools, services and content provided to users, who violates the rights and freedoms of citizens, who infringes intellectual property rights, industrial or image of third parties, that uses false, fictitious, third party or duplicate identities or identification document numbers, that uses any false, fictitious or non-existent personal data, telephone numbers or email addresses or mobile telephone numbers. To request Clue Hunter services, the user must be of legal age and have the legal capacity to accept the General Conditions 2.2. Modifications of the website, services and conditions of use CLUE HUNTER reserves the right to unilaterally modify at any time and without prior notice these general conditions, the particular conditions, the conditions of use and the contents and services provided on this website. It also reserves the right to unilaterally modify at any time and without prior notice the design, services, information and configuration of the website. The access and use of the web have, in principle, an indefinite duration. However, CLUE HUNTER reserves the right to suspend access to the website and its use at any time. In these cases, it will notify users by email or by means of a notice on the home page. The modifications will be published in a timely manner to users through notices on the website itself. 23. Use of web content and services Web users will refrain from using any of the services and contents of this website for illegal purposes or effects, prohibited in these conditions, that violate the rights and freedoms of other people or that in any way may damage, disable, overload, deteriorate or prevent the normal and correct use of the services of this website, the computer equipment or the documents, files and contents stored in any computer equipment or server of CLUE HUNTER or of other users. When the use of these tools implies a link to third-party websites, the conditions of use, use of cookies and the privacy policy of the destination web service provider must be complied with. Users are not authorized to reproduce, copy, distribute, modify, assign or publicly communicate the information contained on the web unless they have the authorization of the holder of the corresponding rights or that is legally permitted. Users are not authorized to use the information contained on the web for commercial purposes, send unsolicited messages addressed to a plurality of people regardless of their purpose, or market said information in any way. 2.4. Ownership of content and intellectual property All information contained on this website, including images, graphic designs or computer codes, trade names, trademarks and distinctive signs, among others, is the intellectual and industrial property of CLUE HUNTER, unless the individual author is indicated. Users who want to publish content on this website must own all the texts, images, videos and logos that they include in their publication. In this case, users will maintain the intellectual property rights over the works that are published. Users may only reproduce or copy, distribute, modify, assign or publicly communicate the information contained on the website if they have the authorization of CLUE HUNTER or the owner of the corresponding intellectual property or image rights of the published content or if it is expressly authorized in these general conditions. The dissemination and use of the contents of this website that are the intellectual and industrial property of CLUE HUNTER, both for private use and to promote the website and its activities, is authorized. It is expressly prohibited to reproduce, copy, distribute, modify, assign or publicly communicate the contents of this website for commercial purposes, send unsolicited messages with contents of this website and addressed to a plurality of people regardless of their purpose or use them in any way. way that implies obtaining an economic benefit or that may harm CLUE HUNTER in any way. It is an infringement of the intellectual property rights protected by law to copy, reproduce, communicate, distribute, modify or transfer the information contained on the website and owned by third parties, unless the authorization of the owner of the corresponding rights is obtained. that is legally permitted or that is expressly authorized in these general conditions. 2.5. links This website may contain links to third party websites. In this case, CLUE HUNTER does not assume any responsibility for the contents, information or services that appear on said websites, which will be exclusively informative. The mere existence of these links does not imply the existence of a legal or contractual relationship between CLUE HUNTER and the owners of the linked websites. People who want to include a link to the CLUE HUNTER web pages on their websites must meet the following conditions: • That the link clearly indicates that the ownership of the linked page is the property of CLUE HUNTER • That the link sends clearly and directly in a new browser window to the CLUE HUNTER website and is not limited to incorporating the content of our website in the frames of the third party website. • That the intellectual and industrial property rights of CLUE HUNTER and of the people who have published content on this website are respected. 2.6. Exclusion of guarantees and responsibilities CLUE HUNTER will not respond to those people, whether users or third parties, who are harmed by damages of any kind and nature caused by: a. the contents, products and services provided by third parties, companies or entities through this website, and in particular, by the voting and participation services and tools provided by the companies linked to their pages; b. the lack of operation of the web or of the services provided and failures in accessing the different web pages or those from which the services are provided; c. the existence of viruses in the computer system, electronic documents or user files; d. the presence of viruses in the services provided by third parties, companies or entities through this website; and. access to the web by unauthorized persons using the usernames and passwords of users or bypassing the security measures legally established and implemented by CLUE HUNTER; F. non-compliance by users with the obligations of privacy and protection of their own personal data and those of third parties; g. the misuse of the website or the participation services provided by CLUE HUNTER and by the companies linked to its pages; h. Failure to comply with these general and specific conditions and those published on any page of this website and on those of third parties; Yo. infringements on intellectual or industrial property and image rights committed by users; j. violations of the rights to honor, personal and family privacy and the image of other web users and third parties committed by users. Clue Hunter is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the Clue Hunter website. However, Clue Hunter actively collaborates in the removal of all content that could affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately. 2.7. Tacit acceptance of users and applicable legislation The simple access to the web and use of its services implies the tacit acceptance of the conditions of use and privacy policy that are in force at the time of access and published in this legal notice. The general and particular conditions of use, use of cookies and privacy policy of this website will be governed by Spanish law. CLUE HUNTER and the users of the web, expressly waiving any jurisdiction that may correspond to them, submit to the courts and tribunals of Valencia, for any dispute that may arise from the provision of online services subject to these general conditions. PERSONAL DATA PROTECTION CLUE HUNTER’s privacy policy is adapted to the General Data Protection Regulation, a rule of direct application throughout the European Union. CLUE HUNTER is fully committed to respecting privacy as a fundamental right of all registered persons and strictly and transparently complies with data protection regulations. To guarantee a level of security appropriate to the risk in the treatment of the data of registered persons, CLUE HUNTER applies the appropriate technical and organizational measures, taking into account the state of the art and the nature, scope, context and purposes of the treatment. 1 Basic information on the data protection of the people registered in CLUE HUNTER 1.1 Responsible for the treatment CLUE HUNTER CIF: B.98600554 1.2 Purposes of data processing: • Inform about changes, activities and promote products through electronic communications • Manage the rights and obligations of registered persons. • Make collections and payments through financial institutions • Manage and control access to the CLUE HUNTER web pages. 1.3 Recipients of assignments or transfers of data CLUE HUNTER will not transfer the data to third parties except legal obligation and in the following cases: • Communications of economic data to banking entities for the management of economic collaborations. • Tax declarations to the Tax Agency on the purchases received of your products and services. • Information required by the Court of Accounts, in the cases provided for in the Law. • Requirements of the authorities. • Secure hosting entities for computer and telecommunications servers, by order of treatment. Transfers to third countries or international organizations that do not offer adequate guarantees will not take place. 1.4 Rights of interested persons. Access personal data relating to the interested party • Rectification of data • Deletion of data • Limitation of your treatment (right to be forgotten) • Opposition to treatment • Data portability • Revoke the consent granted for a specific purpose 1.5 Origin of the Data • Interested people through the registration forms • Financial institutions, when they communicate their bank details to us. • Companies that provide internet and telecommunications services 2. Who is responsible for the processing of your personal data? 2.1. Identity of the data controller: CLUE HUNTER is responsible for the processing of your personal data, in accordance with the provisions of the General Data Protection Regulation (RGPD). 2.2. How can you contact CLUE HUNTER? – By postal mail – By email – By phone call to each of the bases of the brand 23. How can you contact our Data Protection Officer? If you have any questions about the protection of your personal data or want to make a claim, you can contact the Data Protection Officer of each base through the following contact email address for each city. www.cluehunter.es/contact 3. For what purpose do we process your personal data? 3.1. Description of the purposes of processing your data: Your data will be processed for the following purposes: • Inform about changes, activities and promote products through electronic communications • Manage the rights and obligations of registered persons. • Make collections and payments through financial institutions • Manage and control access to the CLUE HUNTER web pages. • Commercial communications In application of the LSSI, CLUE HUNTER VALENCIA will not send advertising or promotional communications by email or other equivalent electronic means of communication that had not previously been requested or expressly authorized by the recipients thereof. In the case of users with whom there is a prior contractual relationship, CLUE HUNTER is authorized to send commercial communications regarding products or services of leisure activities and escapism games that are similar to those that were initially contracted. with the client. In any case, the user, after proving her identity, may request that no more commercial information be sent to her through the Customer Service channels. 3.2. How long will we keep your data? We will keep your data for as long as necessary to fulfill the purpose for which they are being processed. When you decide to stop maintaining a relationship or activity with us or when they are no longer necessary for the purpose for which they were collected, your data will be blocked at the exclusive disposal of Judges and Courts, the Public Prosecutor’s Office, the Spanish Agency for Data Protection and other authorities and competent Public Administrations, to resolve any question or responsibility related to the processing of your data or to the exercise of legal actions, claims or subsequent consultations, during the limitation period thereof and, at least, for a period of 5 years from when the association is terminated or from when they are no longer necessary for the purpose for which they were collected. Once the limitation period for legal actions that may arise from the processing of personal data has elapsed, CLUE HUNTER will permanently delete the data through the appropriate security measures that guarantee its total destruction. 4. What legitimacy does CLUE HUNTER have for the processing of your personal data? 4.1. What is the legal basis of the treatment? The legal basis for the processing of your personal data is the following: • Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights. • Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) . • Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD). • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE). 4.2. Do you have an obligation to provide us with your data? What are the consequences of not doing it? It is essential to provide the personal data requested at each registration level. In the case of not providing the personal data required in each of the registration levels, the registration in the corresponding treatment activity will not be able to be completed. 5. Recipients of data assignments or transfers 5.1. Who are the recipients or categories of recipients of your data? Your personal data will be processed exclusively by CLUE HUNTER personnel expressly authorized to carry out these functions. All CLUE HUNTER personnel with authorized access to the processing of personal data are required to previously sign a commitment to confidentiality and compliance with the security measures established for data protection. CLUE HUNTER will not transfer your data to outside persons or entities, unless there is a legal obligation. CLUE HUNTER will not transfer data to third countries. 5.2. Who are the data processors of CLUE HUNTER? The “personal data processor” is the natural or legal person, public authority, service or other body that provides a service to the data controller that entails the management of personal data on its behalf. The legal relationship between CLUE HUNTER and those in charge of the treatment will be established through a written contract, according to the requirements established in the RGPD, among which are included the obligations of confidentiality and maintenance of adequate security measures to guarantee the protection of the data. In relation to the data processing orders of CLUE HUNTER, we inform you that CLUE HUNTER itself manages the data of the users of the web and the services and products. 6. Rights of registered persons in terms of data protection 6.1. What are your rights? 6.1.1. Access to your personal data. You have the right to obtain confirmation of whether or not personal data concerning you is being processed and, if so, the right of access to personal data and information related to its processing. You have the right to obtain a copy of the personal data being processed. 6.1.2. Rectification of inaccurate data. You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the treatment, you will have the right to complete the personal data that is incomplete. 6.1.3. Deletion of your personal data from the CLUE HUNTER database and right to be forgotten. You have the right to obtain without undue delay the deletion of personal data concerning you. CLUE HUNTER will be obliged to delete personal data without undue delay when any of the following circumstances occur: a) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; b) the interested party withdraws the consent given for specific purposes or the express consent given for the treatment of special categories of data; c) the personal data have been unlawfully processed; e) the personal data must be deleted to comply with a legal obligation established in the Law of the Union or of the Member States that applies to the data controller. The obligation to delete personal data will not apply when the treatment is necessary for: • exercise the right to freedom of expression and information; • compliance with a legal obligation that requires data processing imposed by Union or Member State law that applies to the data controller; • the fulfillment of a mission carried out in the public interest or in the exercise of public powers vested in the person in charge; • for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes, to the extent that the right to erasure would render impossible or seriously impede the achievement of the objectives of such processing; • For the formulation, exercise or defense of claims. 6.1.4. Limitation of the processing of your data. You have the right to obtain the limitation of data processing when any of the following conditions is met: • you challenge the accuracy of the personal data, during a period that allows CLUE HUNTER to verify the accuracy of the same; • the treatment is unlawful and you oppose the deletion of personal data and instead request the limitation of its use; • CLUE HUNTER no longer needs the personal data for the purposes of the treatment, but you need them for the formulation, exercise or defense of claims; • You have opposed the treatment for reasons related to your particular situation, while verifying whether the legitimate reasons of CLUE HUNTER as data controller prevail over those of the interested party. 6.1.5. Opposition to the processing of your data. You have the right to object at any time, for reasons related to your particular situation, to which personal data concerning you are processed in the cases provided for in article 21 of the GDPR. CLUE HUNTER will stop processing the personal data object of opposition unless it proves compelling legitimate reasons for the treatment that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims. 6.1.6. Data portability. You have the right to receive the personal data that you have provided to CLUE HUNTER in a structured, commonly used and mechanically readable format, and to transmit it to another data controller, when: • the processing is based on consent and • the treatment is carried out by automated means. By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible. 6.1.7. Revocation of consent granted for specific purposes. You have the right to withdraw the consent granted for any specific purpose at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal or the treatment based on another legal basis. 6.2. How can you exercise your rights? You can request modifications, receive information about the processing of your personal data and exercise your rights by personally sending a request, detailing the right you want to exercise, by email to the contact email address of each CLUE HUNTER office. In both cases you must prove your identity by attaching a copy of the legal identification document that you have used for your registration (DNI, NIE or passport) or any other legal document that allows you to unequivocally prove your identity. 6.3. Right to claim before the Control Authority If you are not satisfied with the exercise of your rights, you can file a claim with the Spanish Data Protection Agency on the website www.agpd.es 7. Origin of the data 7.1. Detailed data source information CLUE HUNTER obtains your personal data from the following sources: • the information that you provide us when you register on the web; • the information that you send us by postal or electronic mail and by electronic messaging; • The information provided by the companies that provide internet and telecommunications services on the IP address and login of the registered persons who access the web. By registering with CLUE HUNTER you declare and guarantee that your personal data that you have indicated in the registration forms or that you have sent us in your emails or electronic messages are true, exact, complete and up-to-date. 7.2. Categories of data we process • Identification data Name, surnames, DNI/NIF, date of birth, telephone, address. • Economic and financial data Bank account IBAN number • Email data Email address. • Internet identification data IP address, login, date and time of access to the CLUE HUNTER website