YOU HAVE DOUBTS?
The reservation is created via the web with our reservation system following the calendar by days, games and sessions.
- In each of the games proposed in the chosen city there is a monthly calendar. Press the date that best suits your free time and The free hours of each of the city escape games will appear.
- Click on the hour you like the most in the game you want to play. (Be careful that all the games come out, read carefully which one is chosen)
- Fill in the questions below so that we have more information about your reservation and click on the “Make payment” button
- To finish the booking process, you must enter your data in our system and choose the payment method. Your data will be protected by Organic Law 15/1999, of December 13, Protection of Personal Data.
Yes, when it is a Last Minute (reservation made 2 hours before the start). To confirm the reservation you have to call the contact telephone number of the city where you are going to play (from 10:00 a.m. to 9:00 p.m.). If any problem/error occurs with the Web for reasons beyond our control and that does not allow payment with another of the allowed systems, the reservation can be made without a deposit and payment can be made on the day of the game before the start of the game. In case of paying in cash, we ask you to bring the correct amount, to expedite the process and because we cannot guarantee that there will be change. Remember that in almost all franchises you can pay with Bizum or transfer in case the reservation manager fails.
More than 24 hours in advance: A voucher will be generated for the amount paid so that you can redeem it on the date and game you want, with a validity of 6 months.< br>The same day (24h): unfortunately if the game is canceled the same day it starts or any attendee does not attend the activity, we cannot refund the amount or offer another session.
The number of participants in the escape halls will be confirmed at least 48 hours before the start of the activity.
In the escape halls at home, if finally the number of attendees is less than 80% of the people confirmed, at least the value of 80% of the confirmed total will be charged.
**If due to causes beyond the control of Clue Hunter (power outages, server failures, etc.) the services cannot be offered, Clue Hunter will contact those affected and alternatives will be studied to change reservations, cancel them or make the relevant returns.
Get in touch with us through the email that appears in the contact of each city. Indicate your day and time of reservation, along with your name, identification reservation code to create the coupon for the value of the deposit or reservation. You can also do so by calling the telephone number of each franchise. (Hours from 10:00 a.m. to 9:00 p.m.) and we will make the cancellation ourselves.
Of course, depending on the game you can be up to 120 people at a time. (Obviously in portable escape game format)
For large groups you can always count on our escape halls or split into the escape rooms or escape rooms that we have in each franchise. The best thing in these cases is that you call us or send us an email and we will advise you.
Obviously! The game becomes a bit more difficult, but if you dare you can also play in pairs. The only game format that requires at least 4 people is the escape hall.
In the event that the number of players varies from the contracted upon arrival at the facilities, and never exceeding the maximum number of players established by Clue Hunter, the client will make the payment corresponding to the new number of players; This payment will be made in cash, with Bizum or with a credit card, depending on the payment methods in each city. If there is one less and the room is fully paid, a bonus will be generated for the value of the difference for a future game.
You can obtain your invoice by contacting us by email indicating your reservation number, date and time, together with the necessary information for the invoice (Name, CIF, Address, etc.). Once you have played and know the total payment method, we will send it to you by email in PDF format.
If you have a discount voucher or gift code, you can redeem it on our website at the time of booking. You will see that when answering the questions about the reserve there is an icon that asks about the possession of a voucher. Select the option and enter the code and the discount will be applied instantly. Remember that promotional codes have a specific duration and will expire within the period stipulated by Clue Hunter, which normally does not exceed 6 months from when the voucher is acquired.
Contact us by sending an e-mail to the email or by calling us during business hours. We will advise you on which is the best option in your case. You can also consult and purchase it from the section of the website that says GIVE AWAY. In the top and bottom menu.
It depends on the situation in each case, but as a general rule, if there is a delay of 15 minutes or more compared to the reserved time, the game will not be able to start, and unfortunately, in this case, the fee will not be refundable . Remember that the situation we are in with parking is complicated. We recommend that you come by public transport, on foot or with enough time to try to park. But we won’t let you in before the time that appears on the reservation either to prevent you from running into other groups, due to health protocol and so that you don’t hear something you shouldn’t about the game…
Possible failures on the Web are usually due to server problems, wait a few moments and try again later. You can also check if your computer works correctly and if you are using the correct browser and updated to the latest version. Keep in mind that Clue Hunter may temporarily interrupt access to this Website, at any time and without prior notice, when necessary for technical, security, control or maintenance reasons. If you cannot access, contact us and we will make the reservation for you on the day and time that you indicate.
At Clue Hunter we follow all the recommendations and sanitary measures that have been found to be effective to avoid contagion. We sanitize the rooms after each use. You will always wear and we will wear the mask in the facilities, covering from the nose to the chin. Forced ventilation is always running. We regularly ventilate the common areas. We have gloves in case someone needs them and hydroalcoholic gel in common areas and inside the rooms. The bathrooms are at your service, but we advise against using them.